Product Registration 2

Thank you for purchasing of the EETools programmer and registering the programmer. Information from registration are useful feedback and help us to satisfy your needs better.

Support

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info@eetools.com
(408) 263-2221

881 Yosemite WayMilpitas, CA 95035 USA

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Return Policy and Warranty

Distributors

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Warranty, Returns, Refunds, and Repair

1. Software Updates

The new software updates are available from our WEB page at www.eetools.com.

Go to Support, Software Updates, Download the very top version.

2. Quick Self-Diagnostics

In order to provide accurate and fast technical assistance, please check the following before you email our technical support department.

1. Perform Hardware Test. Take all adapters and chips out of the zif socket, select CONFIG, Hardware Test.  

2. Download the latest software revision before calling our support line with a software problem. Then, take a screenshot of your error and the actual device you are using and send the photos to info@eetools.com

3. Select the correct programmer. Go to CONFIG, Select Product

4. If you are in DEMO Mode, you need to get out that DEMO Mode by putting your cursor on the Maxloader software, right click, and select “Run As Administrator”.

  • For USB programmers TopMax III, TopMaxII and ChipMax II , install the USB driver in your PC. The USB driver is in  C:Program FilesEE Tools directory.
  • Do not power Off and ON in 30 seconds and you must wait over 30 seconds once you un-plug an USB cable from PC(USB Hub) and plug-in the same cable.
  • Be sure the device selected matches the device being used.
  • For multi-site programmer usage, make sure all devices are identical.
  • For a device that uses an adapter, be sure that the adapter is correctly oriented, seated properly, and the ZIF socket lever is down.
  • Make sure the power cord is securely attached to programmer and power pack to wall socket.
  • Be sure that power switch is ON.

4. If you require additional technical support after downloading the latest software version and performing the hardware test, please send an email to info@eetools.com with screenshots of any error messages, programmer, adapter and chip positions, clear photo of your device.

3. Service Information

EE Tools products are covered by manufacturer standard warranty of one year from the invoice date. Before sending a unit in for service during the warranty period, call us at 408-263-2221 to obtain a Return Authorization Number (RMA). We will not repair your unit unless an RMA was issued.

Warranty Service: Please return the product in the original package with proof of purchase to the below address. Clearly state in writing the performance problem and send any leads, connectors and accessories that you are using with the device.

Return all merchandise to E.E. Tools, Inc., with pre-paid shipping.
For overnight shipments and non-North America shipping fees contact E.E. Tools. Inc.

Electronic Engineering Tools, Inc
881 Yosemite Way
Milpitas, CA 95035, USA.
Tel : (408) 263-2221
Fax : (408) 263-2230
www.eetools.com

Include with the instrument your complete return shipping address, contact name, email address, phone number, and description of problem.

4. Returns and Refunds

*All programmers carry a 15 day return policy from the invoice date.  All unopened products returned are subject to a handling fee of $75. If a product package has been opened, a 30% restocking fee will be imposed. Freight cost on the invoice amount is non-refundable. Refurbished programmers are non-returnable and non-refundable.

*All Adapters, any component parts of the adapters including sockets, UV light bulb and EPROM Erasers, power supplies are non-returnable and non-refundable.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 10 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #’s are non-renewable. Return shipping charges are the sole responsibility of the customer. E.E. Tools reserves the right to return any merchandise without a valid RA# to the customer.

To return a product, please follow the steps outlined below.

    1. Obtain a Return Authorization Number (RA#) within 15 days of the original ship date by calling 1-408-263-2221 or email to info@eetools.com
    2. Please provide the following information when requesting a Return Authorization #: Invoice number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
    3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, cables, power supplies and accessories are included.
    4. For your protection, use a “traceable” ground shipping method.
    5. Address the package to:

    E.E.Tools Return
    881 Yosemite Way
    Milpitas, CA 95035

    6. Return the merchandise within 10 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.

Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.

Refunds will be issued as follows: (1) Check purchases by check (2) Credit card purchases by credit issued to the credit card used in the original purchase transaction (3) Debit card purchases by credit issued to the debit card used in the original purchase transaction (4) Cash purchases by cash, unless the refund is over $500, which will then be refunded by a check mailed from EETool’s Home Office.

Refund checks are mailed the 10th day from the date merchandise is returned.

*15-days money back guarantee does not apply to software, adapters, sockets, and UV erasers.

5. Limited One-Year Warranty

EE Tools products are covered by manufacturer standard warranty. The warranty is valid for one year from the delivery date. In the case of breakdowns which take place within this warranty period, repair will be carried out free of charge. However, breakdown or damage which occurs due to incorrect operations, modifications or changes carried out by the user, or those due to natural disasters will be exempt from warranty, even if they occur during the warranty period. Place of repair is limited to USA. 

EXCLUSIONS AND LIMITATIONS: EE Tools’ Hardware Warranty expressly does not cover (i) consumable parts, such as socket for all of adapters, all adapters and UV light bulb for all of EPROM Erasers; (ii) damage caused by use with non-EE Tools products; (iii) damage caused by accident, abuse, misuse,  earthquake or other external causes; (iv) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of EE Tools Authorized Service Provider ; (v) a product or part that has been modified to alter functionality or capability without the written permission of EE Tools; (vi) if any EE Tools serial number has been removed or defaced;

ModelCostNotes
   
   
   
   
   
   

*Note: EE Tools will pay UPS surface(ground) in USA or Air Parcel mail for international freight. Customers pay expedite freight cost for return shipment.

Manuals

Distributors

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info@eetools.com
(408) 263-2221

Product
Version
Date Updated
Files

Maxloader

Manual

06-24-19

Software Update

Distributors

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info@eetools.com
(408) 263-2221

Product
Version: Run Maxloader as administrator
Date Updated
Files

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62q.Zip

8-26-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62m.Zip

8-4-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62L.Zip

7-14-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62k.Zip

6-16-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62j.Zip

5-21-2021

ChipMax 2

ChipMax2_DeviceList.Zip

6-14-2021

TopMax III

TopMax-III_DeviceList.Zip

5-21-2021

TopMax II

TopMax-II_DeviceList.Zip

5-21-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62i.Zip

4-20-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62h.Zip

4-1-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62g.Zip

3-31-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62f.Zip

3-19-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62e.Zip

2-10-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62d.Zip

1-6-2021

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62c.Zip

12-17-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62b.Zip

12-9-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML62a.Zip

12-1-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61z.Zip

11-19-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61y.Zip

11-3-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61x.Zip

10-30-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61v.Zip

10-23-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61u.Zip

10-15-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61r.Zip

9-18-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61q.Zip

8-27-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61p.Zip

8-20-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61o.Zip

7-28-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61n.Zip

7-23-2020

TopMax III

TopMax-III_DeviceList.zip

7-23-2020

TopMax II

TopMax-II_DeviceList.Zip

7-23-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61m.Zip

7-10-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61L.Zip

6-26-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61k.Zip

6-17-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61j.Zip

6-15-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

ML61i.Zip

6-4-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61h.zip

2-18-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61g.zip

2-10-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61f.zip

2-03-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61e.zip

1-29-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61c.zip

1-24-2020

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61b.zip

12-20-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL61a.zip

10-31-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60z.zip

10-17-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60y.zip

10-02-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60x.zip

09-26-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60u.zip

09-05-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60t.zip

08-29-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60s.zip

08-21-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60r.zip

08-12-19

TopMax III
ProMax II
TopMax II
ChipMax 2
ProMax-4G

mL60m.zip

06-24-19

TopMax
ChipMax
UniMax

mL47final.zip

Knowledge Base

  1. If you are in Demo Mode, have a communication error, programmer module can’t be found, please make sure you run the Maxloader software as administrator.  When you right click upon putting the cursor on the Maxloader, you will see the option to “run as administrator”. Then you must go to “Config”, “Config Option” to select the right programmer.  i.e. “TopMax III”.

Support

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Please Feel Free To Contact Us. We Will Get Back To You With 24 hours.

info@eetools.com
(408) 263-2221

My Tickets

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Distributors

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info@eetools.com
(408) 263-2221

Contact EETools

Distributors

Need Help?

Please Feel Free To Contact Us. We Will Get Back To You With 24 hours.

info@eetools.com
(408) 263-2221

881 Yosemite WayMilpitas, CA 95035 USA

Maps and Driving Directions

Distributors

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info@eetools.com
(408) 263-2221

EE Tools, Inc. | Tel: (408) 263-2221 | Fax: (408) 263-2230

Become An EETools Partner

Distributors

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info@eetools.com
(408) 263-2221

The Company

About EETools, Inc

EE Tools was founded as an Embedded System Product consulting and distributing company for the Microprocessor Development Tools Industry in 1992. It is located in the center of electronics and computer industry, the Silicon Valley. Currently, EE Tools takes its position in the world market as one of the most innovative and prudent company, which provides its clients with one of the most advanced and reliable embedded products in the worldwide market.

EE Tools is now ready and able to takes its product lines to be introduced to broader scale of distributors and OEM manufacturers. With such determination in mind, we have developed high speed PC based embedded system development products. Our main goal is to develop and manufacture the most sophisticated, reliable, yet fast PC based device programmers.

Today, EE Tools has grown to be a stable, prudent, and innovative company, which many distributors and end-users rely on for PC based device programmers. Recently, we have developed a fast universal PC-driven programmer (TopMax III) for not only end-users but also for mass production customers (ProMax II-4G). 

Why Customers Buy E.E. Tools Products?

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Location

EE Tools is in the center of Silicon Valley, which means that we have lots of business advantages, by being able to contact IC manufacturer in a timely manner in order to update newer algorithms.

Software

EE Tools software is superior and is easy to be updated......All of the necessary software are compressed and contained in our web site. Our software is updated regularly and at least once a month. We offer our users free lifetime software upgrade versus our competitors?? costly and limited time offer.

Manufacturing

All of EE Tools products are made in the USA (100%), which carry a reputation of high quality when you sell in the USA or export to other countries such as Mexico, Canada, and etc. .Our engineers have over 15 years of combined experiences in designing and developing EPROM/Universal programmers. We have the necessary knowledge and the technology to design cost effective universal programmers based on years of working experience in the industry.

No Modules

Our new design technology allows users to choose a cost effective universal programmer without expensive adapters or several modules to re-route programming pin configuration for non-standard programmable devices.

Off the Shelf

EE Tools makes all of products including adapters and modules, which are available in stock for immediate delivery.

Support

We quickly respond to request for adding new devices or technical assistance by either phone,.fax, or email. We can cooperate with customers who need special development tools for their works.

Fast Programming Speed

Since we utilize fast Xilinx FPGA devices in the programmers (FlashMax,.TopMax, ChipMax, MegaMax), we guarantee fast and competitive programming speed and reliability.

Map

EETools

881 Yosemite Way Milpitas, CA 95035

Contact:

Tel: (408) 263-2221
Fax: (408) 263-2230

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