SUPPORT

Warranty, Returns, Refunds, and Repair

1. Software Updates

The new software updates are available from our WEB page at www.eetools.com.

Go to Support, Software Updates, Download the very top version.

2. Quick Self-Diagnostics

In order to provide accurate and fast technical assistance, please check the following before you email our technical support department.

1. Perform Hardware Test. Take all adapters and chips out of the zif socket, select CONFIG, Hardware Test.  

2. Download the latest software revision before calling our support line with a software problem. Then, take a screenshot of your error and the actual device you are using and send the photos to info@eetools.com

3. Select the correct programmer. Go to CONFIG, Select Product

4. If you are in DEMO Mode, you need to get out that DEMO Mode by putting your cursor on the Maxloader software, right click, and select “Run As Administrator”.

  • For USB programmers TopMax III, TopMaxII and ChipMax II , install the USB driver in your PC. The USB driver is in  C:Program FilesEE Tools directory.
  • Do not power Off and ON in 30 seconds and you must wait over 30 seconds once you un-plug an USB cable from PC(USB Hub) and plug-in the same cable.
  • Be sure the device selected matches the device being used.
  • For multi-site programmer usage, make sure all devices are identical.
  • For a device that uses an adapter, be sure that the adapter is correctly oriented, seated properly, and the ZIF socket lever is down.
  • Make sure the power cord is securely attached to programmer and power pack to wall socket.
  • Be sure that power switch is ON.

4. If you require additional technical support after downloading the latest software version and performing the hardware test, please send an email to info@eetools.com with screenshots of any error messages, programmer, adapter and chip positions, clear photo of your device.

3. Service Information

EE Tools products are covered by manufacturer standard warranty of one year from the invoice date. Before sending a unit in for service during the warranty period, call us at 408-263-2221 to obtain a Return Authorization Number (RMA). We will not repair your unit unless an RMA was issued.

Warranty Service: Please return the product in the original package with proof of purchase to the below address. Clearly state in writing the performance problem and send any leads, connectors and accessories that you are using with the device.

Return all merchandise to E.E. Tools, Inc., with pre-paid shipping.
For overnight shipments and non-North America shipping fees contact E.E. Tools. Inc.

Electronic Engineering Tools, Inc
881 Yosemite Way
Milpitas, CA 95035, USA.
Tel : (408) 263-2221
Fax : (408) 263-2230
www.eetools.com

Include with the instrument your complete return shipping address, contact name, email address, phone number, and description of problem.

4. Returns and Refunds

*All programmers carry a 15 day return policy from the invoice date.  All unopened products returned are subject to a handling fee of $75. If a product package has been opened, a 30% restocking fee will be imposed. Freight cost on the invoice amount is non-refundable. Refurbished programmers are non-returnable and non-refundable.

*All Adapters, any component parts of the adapters including sockets, UV light bulb and EPROM Erasers, power supplies are non-returnable and non-refundable.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 10 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #’s are non-renewable. Return shipping charges are the sole responsibility of the customer. E.E. Tools reserves the right to return any merchandise without a valid RA# to the customer.

To return a product, please follow the steps outlined below.

    1. Obtain a Return Authorization Number (RA#) within 15 days of the original ship date by calling 1-408-263-2221 or email to info@eetools.com
    2. Please provide the following information when requesting a Return Authorization #: Invoice number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
    3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, cables, power supplies and accessories are included.
    4. For your protection, use a “traceable” ground shipping method.
    5. Address the package to:

    E.E.Tools Return
    881 Yosemite Way
    Milpitas, CA 95035

    6. Return the merchandise within 10 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.

Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.

Refunds will be issued as follows: (1) Check purchases by check (2) Credit card purchases by credit issued to the credit card used in the original purchase transaction (3) Debit card purchases by credit issued to the debit card used in the original purchase transaction (4) Cash purchases by cash, unless the refund is over $500, which will then be refunded by a check mailed from EETool’s Home Office.

Refund checks are mailed the 10th day from the date merchandise is returned.

*15-days money back guarantee does not apply to software, adapters, sockets, and UV erasers.

5. Limited One-Year Warranty

EE Tools products are covered by manufacturer standard warranty. The warranty is valid for one year from the delivery date. In the case of breakdowns which take place within this warranty period, repair will be carried out free of charge. However, breakdown or damage which occurs due to incorrect operations, modifications or changes carried out by the user, or those due to natural disasters will be exempt from warranty, even if they occur during the warranty period. Place of repair is limited to USA. 

EXCLUSIONS AND LIMITATIONS: EE Tools’ Hardware Warranty expressly does not cover (i) consumable parts, such as socket for all of adapters, all adapters and UV light bulb for all of EPROM Erasers; (ii) damage caused by use with non-EE Tools products; (iii) damage caused by accident, abuse, misuse,  earthquake or other external causes; (iv) damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of EE Tools Authorized Service Provider ; (v) a product or part that has been modified to alter functionality or capability without the written permission of EE Tools; (vi) if any EE Tools serial number has been removed or defaced;

*Note: EE Tools will pay UPS surface(ground) in USA or Air Parcel mail for international freight. Customers pay expedite freight cost for return shipment.